Refund policy

Standard UK Returns Policy 

We want you to have 100% peace of mind. We will happily offer a full refund for returns made within 14 days of receiving your item(s). T&Cs apply. 

Engraved and made-to-order pieces are created especially for you and are therefore final sale.

All jewellery pieces, including earrings, can only be accepted for return if they are in their original, unworn condition, labels and protective seals fully intact.

How Do I Return An Item Or My Order?

The return label fee for the UK is £5.99, which will be deducted from your refund. 

Why do we charge for a return label? As we believe in transparency, it is unfair for us to include the cost of return in the original price, as this would disadvantage customers who do not wish to return.

Follow the simple steps below:

1. Please raise a return by using this form.

2. We'll email you a return label if your return request meets the terms and conditions. Please only return your jewellery to us after our returns team has approved the request. 

3. Please return items in new, unused condition with all labels and original packaging intact. Refunds are not available for damaged or incomplete items. Jewellery must be unworn, undamaged, and with all labels and seals intact. 

Earrings may be returned only when the original sealed packaging remains intact. Once opened, altered, or damaged, returns cannot be accepted for hygiene and security reasons.

Note that worn or damaged items may incur charges equal to the selling price or cost of repairs.

4. Return all gift packaging provided with your products in good condition.

5. You'll receive a QR code via email once your return is approved—within 48 hours. Simply show this code at the post office when dropping off your return. No printing is required.

6. You must obtain and keep proof of posting certificate from the Post Office. You should retain this certificate until you have received your refund. Unfortunately, we cannot refund lost or damaged items in transit or posted to the incorrect address.

7. From the day you send the returned goods to us, it will typically take 10-15 working days for the return to be processed.

Refunds will be processed once we receive the item(s) that have been inspected by our quality control team at our office. You will then receive a refund confirmation email.

Your payment provider may take 4-7 working days to credit the refund to your account.

If you have more questions about your returns, please get in touch with us.

8. If you wish to return the items yourself, please email us, and we can send you the return address. Please note all returns must be authorised before returning any items to us.

What Do I Do If An Item/Parcel Is Damaged?

We recommend you examine the parcel for evidence of damage or tampering before signing for it. If you find any damage or tampering, you must reject the delivery and ask the courier company to return the parcel to us. Please contact our customer care team with your order number immediately.

Call us on 0121 517 0247 or Email us at: hello@auricjewellery.com

Very important, please note:

Unauthorised returns may be returned to the sender. Returns received outside the stated timeframes are accepted at the discretion of Auric Jewellery.

All returns must be registered and shipped within 14 days of receipt. Items must be unused, undamaged, unaltered, free from scratches, and returned in original packaging . All returned items are inspected, and any items showing damage, scratches, or similar will not be accepted for return or exchange.

International Return and Refund Policy

International orders are final sale and cannot be returned, exchanged, or resized. Once an international order has been shipped, it cannot be cancelled. If you choose to refuse an international shipment, please note that we cannot refund the original shipping fees, taxes or duties paid. 

Faulty Items and Warranty

If an item develops a manufacturing fault within 90 days of purchase, please contact our customer care team. All returned items will be assessed; if they show signs of fair wear and tear or accidental damage, they will not be classified as faulty. If the issue is not considered a manufacturing defect, we will contact you to discuss possible solutions, including repair options.

What is Considered Wear & Tear (Not Covered Under Warranty)

Jewellery is delicate by nature, and signs of wear are expected over time. Our warranty does not cover:

• Surface dents, scratches, or nicks from everyday wear.
  

• Damage or distortion from “hands-on” activities, including any impact that results in damage to the jewellery.

• Worn, bent, or damaged prongs leading to a loose or lost stone due to normal wear or accidental damage.

• Stones lost as a result of chipping, breaking, or impact.

• Broken earring posts/ bending of ear posts.

• Broken chains, bracelet links, or clasps.

We will inform you about applicable repair charges. Chargeable repairs will be processed only after payment has been received. Please note we are not liable for any other jeweller’s work or jewellery being corrected by another jeweller, as this will void your 90-day warranty period.

 

Policy Updated: 8/1/26 12:30pm (GMT)