Frequently Asked Questions

Where Is My Order?

UK orders purchased come with free delivery which takes 2-3 working days to arrive. All orders received and cleared by 2pm are shipped the same day, however processing times for special orders and engraved items may vary.

More information about delivery can be found here . Track your order by logging into your account, and you’ll soon see how long you can expect the order to take. If you haven’t received your order within the estimated timeframe, don’t hesitate to contact us on +44(0)121 517 0247. Alternatively, you can email hello@auricjewellery.com and a member of our team will be delighted to assist you.

What Is Your Returns And Exchange Policy?

Auric Jewellery provides a full return and exchange policy (including earrings). Customers are entitled to return any purchases, excluding earrings, within 14 days after delivery for any reason. Any goods you wish to return must be unused and returned in the packaging they came in. For additional information please refer to our returns policy.

What Are Your Delivery Charges?

To learn more about our delivery charges, please visit our delivery page . Here you’ll find all the information on delivery options, including express delivery and free services.

How Long Will It Take To Deliver My Items?

We understand how exciting it is when you order something online and you are waiting for it to arrive. All orders received and cleared by 2pm are shipped the same day, special orders and engraved items may vary. More information about delivery can be found here.

How Can I Return My Items?

Visit our returns page to learn how to return an order.

Can I Return Earrings?

We offer a full returns policy on jewellery, however unfortunately we cannot offer returns on earrings for hygiene reasons. If you would like to return an item to us, it must be unworn and returned in its original packaging. More information on our returns policy.

Is Gift Wrapping Available?

Yes, we are pleased to offer a complimentary gift-wrapping service on all products. All Auric Jewellery comes beautifully packaged in a gift box, blank card and Gift Bag. If you select the ‘Gift’ option during check out we will ensure that no pricing information is included in the shipped package.

Can I Add A Personal Message With My Gift Order?

Yes, you can add a personal message to your order. We will hand write this on your behalf.

What Are Different Carats Of Gold?

Gold’s finesse is measured in Carats (ct), sometimes written as Karat (K). This should not be confused with carats which is used to specify weight of a diamond. Gold in its purest form is referred to as 24 carats, 24ct, 24K or pure gold. To learn more about gold pleaseclick here.

What Is The Difference Between 18ct Solid Gold And 18ct Gold Vermeil?

In simple terms, Gold Vermeil is Sterling Silver that has been plated with 0.0025mm gold. This is also commonly referred to as gold-on-sterling. For an item to be called vermeil, it must have a gold layer that is 2.5 microns (0.0025mm) in thickness.

18ct Solid Gold is considered the finest gold purity and has a high amount of pure gold of 750/1000.

Learn more about the reasons why we use 18-carat solid gold in our jewellery.

Can I Come To Your Showroom And View The Jewellery?

We currently do not offer this service. This is just one way in which we’re able to keep our costs in check, and bring you the best prices in fine jewellery at affordable prices. In view of the safety and security of our staff and stock, we store our jewellery at multiple sites. It is therefore not currently possible to visit and view our jewellery. However, we do offer a free returns service, meaning our customers are welcome to try our jewellery at home.

What Are The Payment Options?

Payments for orders can be made by credit card, debit card or via PayPal. We accept payments cards issued by Visa, MasterCard, American Express and Maestro.

Payment(s) using your card are procced via our payment partner Shopify.
Paying with PayPal – you can quickly and easily pay for your order via PayPal. Simply select PayPal as your payment method and you will be forwarded directly to PayPal for the payment.

Can I pay with PayPal?

You can quickly and easily pay for your order via PayPal. Simply select PayPal as your payment method and you will be forwarded directly to PayPal for the payment.

Payment(s) using your card are proceed via our payment partner Shopify.
Paying with PayPal – you can quickly and easily pay for your order via PayPal. Simply select PayPal as your payment method and you will be forwarded directly to PayPal for the payment.

I Am Having Problems Paying With My Debit Or Credit Card, What Should I Do?

If you have any problem placing an order with your chosen method, it could be due to one of the following reasons:

Our payment processor may not have been able to check your details using the billing address that you’ve provided. Please make sure that your billing address is the same address that your bank/credit cards are registered to.

Ensure you have not missed a required field at the checkout, such as filling in your date of birth. Please note that Stripe and Paypal are both independent payment providers, and we have no influence over the acceptance of your payment with them. If you are having any difficulty with your order or payment then please get in touch with us.

Is Vat Charged On My Orders?

VAT is charged at 20% on all orders in the UK. The prices you see are inclusive of this.