Free delivery for UK orders takes 1-3 working days to arrive. All orders received and cleared by 4 pm are shipped the same day if the next-day delivery option is chosen. Processing times for special orders and engraved items may vary. You can track your order by logging into your account. If you have yet to receive your order within the estimated timeframe, please contact us at +44(0)121 517 0247 or at hello@auricjewellery.com.

To learn more about our delivery charges, please visit our delivery page. Here you'll find all the information on delivery options, including express delivery and complimentary services.

Yes, we offer a complimentary gift-wrapping service on all products in a gift box, blank card, and gift bag. If you select the 'Gift' option during checkout, no pricing information will be included in the shipped package.

Can I Add a Personalised Message to My Gift Order?

Yes, you can add a personal message to your order. We will handwrite this on your behalf.

Yes, you can add a personal message to your order. We will hand write this on your behalf.

Customers can return purchases excluding engraved items within 14 days after delivery, provided the goods are unused in their original packaging. For additional information, please refer to our returns policy.

Earrings and all other jewellery pieces cannot be returned if the sealed packaging has been opened, damaged, altered, or removed. Therefore, it is important to ensure that the seal on the packaging remains intact.  T&C's apply.

We also want to inform you that based on security and hygienic reasons; Earrings cannot be returned if the sealed packaging has been opened, damaged, altered, or removed. If returned earrings must only be returned in their original sealed packaging.

The quality of gold is determined by its Carats (ct) or Karats (K). It's important not to confuse this with the weight of a diamond measured in carats. For example, pure gold is considered 24 carats, also written as 24ct, 24K, or pure gold. To learn more, please click here.

18ct Solid Gold is considered the finest gold purity and has a high amount of pure gold of 750/1000. You can learn more about why we use 18-carat solid gold in our jewellery. To learn more about solid gold, please click here.

In simple terms, Gold Vermeil is Sterling Silver plated with 0.0025mm gold. This is also commonly referred to as gold-on-sterling. For an item to be called vermeil, it must have a gold layer that is 2.5 microns (0.0025mm) in thickness.

Payments can be made by credit card, debit card, or via PayPal. We accept payment cards issued by Visa, MasterCard, American Express, and Maestro. Payment(s) using your card are processed via our payment partners, Shopify and PayPal too. 

You can quickly and easily pay for your order via PayPal. Select PayPal as your payment method, and you will be forwarded directly to PayPal for the payment. Paypal offer a split monthly option, please refer to the Paypal's T&Cs for these offers.

If you have any problem placing an order with your chosen method, it could be due to one of the following reasons:

• Your billing address differs from the address your bank/credit cards are registered to.
• You should have included a required field at the checkout, such as filling in your postcode.
• There may be an issue with our payment processor or independent payment providers. Please contact us if you experience any payment difficulties.

VAT is charged at 20% on all orders in the UK. The prices you see are inclusive of this.

We currently do not offer this service. This is just one way to keep our costs in check and bring you the best prices in fine jewellery at affordable prices. Given the safety and security of our staff and stock, we store our jewellery at multiple sites. However, we have a 14 days returns policy (excluding earrings & engraved items), meaning our customers are welcome to try the jewellery pieces at home. 

We are however located in Birmingham, United Kingdom